Terms of service

Last updated: April 6, 2026

Welcome to RootWell. These Terms of Service ("Terms") govern your use of our website, rootwell.ca, and any purchases made through our site.

By accessing or using this website, creating an account, or placing an order, you agree to be bound by these Terms.

1. About RootWell

RootWell is a Canadian online retailer offering vitamins, supplements, and wellness products.

Throughout the site, the terms “we”, “us” and “our” refer to RootWell.

2. Eligibility

To use this website or place an order, you must:

  • Be at least the age of majority in your province or territory of residence
  • Use the site only for lawful purposes
  • Provide accurate and complete information when creating an account or placing an order

You may not use our products or website for any illegal or unauthorized purpose.

3. Customer Accounts

You are required to create and maintain an active customer account in order to purchase products from RootWell.

We reserve the right to refuse or cancel orders placed without a valid account or through duplicate, false, or unauthorized accounts.

You are responsible for:

  • Maintaining the confidentiality of your account and password
  • Restricting access to your account
  • Ensuring all account information is accurate and up to date

You agree to accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that are inaccurate, fraudulent, abusive, or violate these Terms.

4. Product Information

We strive to ensure that product descriptions, images, ingredients, pricing, availability, and other information are accurate.

However:

  • Product packaging and ingredients may change from time to time
  • Images may not exactly reflect the product received
  • We do not guarantee that all information on the site is complete, current, or error-free

You are responsible for reviewing the product label and directions before use.

5. Health & Medical Disclaimer

The information on this website is provided for educational and informational purposes only and is not intended as medical advice.

Products sold on RootWell are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted under Canadian law.

Always consult a qualified healthcare professional before using any supplement, especially if you:

  • Are pregnant or breastfeeding
  • Have a medical condition
  • Take prescription medications
  • Are purchasing for a child

Statements made about products have not necessarily been evaluated by Health Canada.

Use of this website does not create a pharmacist-patient, doctor-patient, or other professional relationship.

6. Orders

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that:

  • Appear fraudulent or unauthorized
  • Are placed by resellers or distributors
  • Contain pricing, inventory, or technical errors
  • Violate these Terms

If we cancel or change an order, we may attempt to notify you using the email address or phone number provided at checkout.

7. Pricing & Payment

All prices are listed in Canadian dollars unless otherwise stated.

Prices, promotions, and product availability may change without notice.

We reserve the right to correct any pricing, typographical, or technical errors, even after an order has been placed.

If a pricing error occurs, we may cancel the order and issue a refund.

Payment must be received in full before an order is shipped.

8. Shipping

Delivery estimates are provided for convenience only and are not guaranteed.

RootWell is not responsible for delays caused by:

  • Carriers
  • Weather
  • Customs
  • Incorrect shipping information
  • Events beyond our reasonable control

Customers are responsible for ensuring the shipping address provided is accurate.

If a package is returned due to an incorrect address, failed delivery attempts, or failure to collect the package, additional shipping charges may apply.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to that policy.

10. Subscription Orders

If we offer subscription or auto-ship purchases, by enrolling you authorize us to charge your selected payment method at the frequency chosen.

You may cancel or modify a subscription at any time before the next billing date.

We reserve the right to cancel subscriptions at our discretion.

11. Promotions, Discounts & Loyalty Programs

Promotional codes, discounts, loyalty points, and referral rewards:

  • Have no cash value
  • Cannot be applied retroactively to previous purchases
  • Are limited to one promotion or discount code per order unless otherwise stated
  • May not be combined unless stated otherwise
  • May be modified or discontinued at any time
  • May be cancelled if used improperly or fraudulently

We reserve the right to reverse loyalty points, credits, or rewards issued due to error, returns, abuse, or fraudulent activity.

12. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Images
  • Product descriptions
  • Graphics
  • Website design

is owned by RootWell or its licensors and is protected by Canadian and international intellectual property laws.

You may not copy, reproduce, modify, republish, or distribute any content without our prior written permission.

13. Prohibited Uses

You may not use this website to:

  • Violate any law or regulation
  • Interfere with the security or operation of the website
  • Attempt to gain unauthorized access to accounts or systems
  • Upload malicious code or viruses
  • Use automated systems, bots, or scraping tools without permission
  • Harass, abuse, or harm other users or RootWell staff

We reserve the right to terminate your access if you violate these Terms.

14. Product Recalls & Safety Notices

If a product is subject to a recall, safety notice, or Health Canada advisory, we may contact affected customers using the information associated with their account.

Customers are responsible for:

  • Maintaining accurate contact information
  • Discontinuing use of recalled products immediately
  • Following any instructions provided by RootWell, the manufacturer, or Health Canada

15. Temperature-Sensitive Products

Certain products may be affected by heat, cold, or shipping delays.

By purchasing temperature-sensitive products, you acknowledge that:

  • Such products are shipped at your own risk unless otherwise stated
  • Delivery delays, porch exposure, or incorrect shipping addresses may affect product quality
  • Temperature-sensitive products may be final sale

We may delay shipment of certain products due to weather conditions in order to protect product quality.

16. Practitioner Recommendations

Any educational content, pharmacist commentary, product recommendations, or wellness information provided by RootWell is general in nature and should not be considered individualized medical advice.

Recommendations are based on the information provided and are not a substitute for care from your physician, pharmacist, or other healthcare professional.

17. Limitation of Liability

To the fullest extent permitted by law, RootWell and its owners, employees, contractors, affiliates, and suppliers will not be liable for any:

  • Indirect
  • Incidental
  • Special
  • Consequential
  • Punitive damages

including loss of profits, loss of data, business interruption, or personal injury arising from:

  • Use of or inability to use the website
  • Product use or misuse
  • Delays in shipping or delivery
  • Errors or inaccuracies on the website

Our total liability relating to any order or product will not exceed the amount paid for that product.

Some provinces or territories do not allow certain limitations, so some of these exclusions may not apply to you.

18. Indemnification

You agree to indemnify and hold harmless RootWell and its affiliates, employees, officers, and representatives from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your breach of these Terms
  • Your misuse of the website or products
  • Your violation of any law or third-party rights

19. Electronic Communications

By creating an account or placing an order, you consent to receive electronic communications from RootWell, including order confirmations, shipping notifications, account notices, and customer service communications.

If you opt in to marketing emails or SMS messages, you may unsubscribe at any time.

20. Privacy

Your use of this website is also governed by our Privacy Policy.

If we use cookies, Shopify analytics, Google Analytics, Meta Pixel, or similar technologies, additional information will be provided in our Privacy Policy and/or Cookie Policy.

By using the site, you consent to the collection and use of your information as described in that policy.

21. Disputes & Chargebacks

If you have a concern about an order, charge, or product, you agree to contact RootWell first and provide us with a reasonable opportunity to resolve the issue before initiating a chargeback, complaint, or legal claim.

Unauthorized or fraudulent chargebacks may result in the suspension of your account and future purchasing privileges.

22. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

Any disputes arising from these Terms or your use of the website will be resolved exclusively in the courts of Ontario, Canada.

23. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted constitutes your acceptance of those changes.

24. Contact Us

If you have questions about these Terms of Service, please contact us:

RootWell Email: support@rootwell.ca