Frequently Asked Questions

Yes! We offer free standard shipping on all orders over $65 across Canada. For orders under $65, a flat-rate shipping fee applies and will be shown at checkout. We also offer a 30-day return window so you can shop with confidence.

If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the product is unopened and in its original packaging. Reach out to us at support@rootwell.ca to start a return.

Every product at RootWell is selected by our pharmacist team based on clinical evidence, ingredient quality, and brand reputation. We only carry trusted practitioner-grade brands with no proprietary blends or unnecessary fillers — just what actually matters for your health.

Absolutely. You can browse our Shop by Health Goal categories to find supplements matched to your needs, whether it's gut health, energy, stress and sleep, or immunity. If you'd like personalized guidance, feel free to reach out to our team at support@rootwell.ca.

Yes. The brands we carry adhere to rigorous quality standards, including third-party testing for purity and potency. This is part of our commitment to evidence-informed, no-junk formulations that you can trust.

Got a question that wasn't answered in our FAQ?

Send an email to support@rootwell.ca